Park Place Technologies, a hardware maintenance provider for IT data centers supporting more than 58,000 data centers in more than 150 countries, has launched a ‘First-Time Fix Guarantee’ to fix the same problem on the same device if a return trip is required. Serial numbers, one month maintenance of clients and ‘Parkview Hardware Monitoring’ will be submitted to that device within five days.

Tony Lock, an engagement and eminent analyst at Freeform Dynamics, said companies are aware of the frustrations and business issues caused by IT disruptions, so the opportunity to mitigate the impact of data center outages would be welcomed, said Tony Lock, director of Engagement and Distinguished Analyst.

“But to be able to guarantee this level of service requires an IT company that not only has large, efficient engineering and logistical capabilities, it also needs to be innovative to ensure that its customers have the tools and processes they can rely on 24 × 7.”

The first-time fix guarantee is free as part of the Park Place Technologies maintenance agreement while the devices are backed by the company’s Parkview hardware monitoring.